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Question by  Pantherz (30)

What is a typical job description for a position in customer service?

I see job listings but no description.

 
+8

Answer by  bug57 (1048)

For most retail jobs, customer service positions entail the following: handling customer questions and concerns, stocking and maintaining inventory, processing sales and returns through a cash register or other point of sale system, and occasional maintenance of the premesis, i.e. sweeping, cleaning up, et cetera. Specific knowledge of certain products may be required.

 
+7

Answer by  Dean (4035)

A customer service position requires dealing directly with the public, specifically the consumers of the company's products or services, either face-to-face or on an automated dialer (phone).

 
+6

Answer by  Christian9247 (5042)

Customer Service covers everything! The reason you don't see a detail jump description is cause you do it all from cashier work to fetching carts. Plan-o-grams and layouts to stock and inventory to shipping and receiving.

 
+6

Answer by  bean11 (2803)

Customer service generally entails interacting with people who have complaints or issues with a company or service. This job can be fairly demanding because you have to deal with unhappy people frequently, but if you have good people skills then you might be successful.

 
+4

Answer by  acelanders67 (381)

A position in customer service demands a person who has a lot of communication skills. Whether on the phone or simply greeting people at a desk, a person in this position has to be a great speaker.

 
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